CRM Design System
A logistics CRM design system for customer records, quotations, shipments, sales pipelines and service follow-up.
Project overview
A logistics CRM design system for customer records, quotations, shipments, sales pipelines and service follow-up. The engagement covered users, decisions, information flows, integrations and the operational constraints of the business before implementation.
The problem
Logistics teams need to coordinate commercial and operational information across sales, dispatch and customer service without inconsistent screen behaviour.
Proposed solution
Create shared components for pipelines, shipment tables, account records, timeline events, forms, filters and operational status communication.
Challenges
Important delivery considerations
Represent both sales and shipment states clearly Support dense operational tables Keep component behaviour consistent across teams
Outcomes
What the work delivered
shared product language faster screen composition consistent logistics workflows
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